Refund Policy for iamnpgt.ai
1. Refund Eligibility:
a. Free Trial Period: We offer a 14-day free trial period for new customers. During this trial period, customers can fully explore our services without any charges.
b. Post-Trial Billing: After the 14-day free trial period, customers will be automatically billed for the selected subscription plan unless they cancel their subscription before the trial period ends.
2. Refund Conditions
- Refunds are available for subscriptions that have not been fully utilized.
-Refunds are not available for cancellations made after the 14-day refund period has started or for services that have been fully delivered.
- We do not offer refunds for promotional or discounted items, trial periods, or one-time setup fees.
3. How to Request a Refund
Customers must submit a refund request via [email/contact form] with their account details, reason for the refund, and any relevant information or documentation that supports their request.
4. Refund Processing Time
Refunds are processed within 5 - 10 business days of the request being approved. Customers will receive an email confirmation once their refund has been processed.
5. Refund Method
Refunds will be issued to the original payment method used during the purchase. If the original payment method is no longer available, customers must provide an alternative method to receive the refund.
6. Non-Refundable Fees
All Fees assessed by iamnpgt.ai are non-refundable, including subscription Fees, Communication Surcharges, and iamnpgt.ai’s resale of Third Party Services, regardless of whether you actually accessed or used the Platform Account or Services during your subscription period. You are solely responsible for any excess Fees incurred by You as a result of an error or omission made by You or a third party. iamnpgt.ai does not provide Fee refunds or credits for such errors or omissions, or for partially used or unused Platform or Services subscriptions. Except as may be required by law, iamnpgt.ai reserves the right to issue or deny a refund or credit in its sole and absolute discretion, at any time, for any reason, and iamnpgt.ai’s determination of if and when to issue or deny a refund or credit is final.
- Pre-paid and Minimum Commitment Subscriptions
iamnpgt.ai resells some Services and Third Party Services that require pre-payment (including but not limited to ad-buying and other services). Unused or cancelled pre-paid services are non-refundable. iamnpgt.ai may, in its sole discretion, issue account credits for future services in the event that You elect to cancel any pre-paid services before the services are fully performed. Some subscriptions for Services require a non-cancellable minimum subscription commitment which cannot be canceled until the commitment is fulfilled. Fees for such non-cancellable minimum subscription commitments will continue to be automatically applied to your bill until the minimum commitment has been achieved. Some add-on services or products cannot be canceled or refunded once iamnpgt.ai has technically enabled such products and/or services on your Platform Account, including but not limited to the HIPAA package.
- Wallet Credit Refunds
When your Services are canceled, terminated, or expired, it is your sole obligation to request a refund from iamnpgt.ai for any amounts remaining in your account’s “wallet.” If any amounts remain in the “wallet” for over thirty (30) days after the expiration, termination, or cancellation of your Platform Account, they will automatically become the property of iamnpgt.ai.
7. Taxes and Government Assessments
All Fees assessed by iamnpgt.ai are exclusive of any sales, VAT, GST, and use taxes, levies, fees, duties, interest, penalties, and other governmental assessments (“Taxes”) unless mentioned otherwise in these Terms. Business entities with a valid VAT or GST identification number should provide iamnpgt.ai with their VAT or GST identification number. You hereby confirm that iamnpgt.ai can rely on the VAT or GST number provided. Where applicable by law, iamnpgt.ai will shift the liability to pay VAT/GST on the Fees to you due to the application of a VAT/GST reverse charge mechanism.
You are exclusively responsible for Taxes associated with your use of the Platform, including all Taxes associated with transactions you conduct with your customers. iamnpgt.ai may collect Taxes from you as part of the Fees as legally required or as iamnpgt.ai deems appropriate, and all iamnpgt.ai determinations regarding what Taxes to collect are final. Failure to provide iamnpgt.ai with a valid VAT or GST identification number may result in VAT or GST being assessed by iamnpgt.ai. If you provide a valid VAT or GST identification number after a Fee has been paid, the VAT and GST taxes charged will not be refunded. iamnpgt.ai may recalculate and collect additional Taxes from you if it determines at any point that they are due.
You will indemnify iamnpgt.ai for all Claims related to Taxes that are associated with your activities on the Platform, including any Taxes related to your transactions with your customers as further described above. Taxes are nonrefundable. You hereby confirm that iamnpgt.ai can rely on the name and address that you provide to iamnpgt.ai when you agree to the Fees or in connection with your payment method as being the place of supply for Tax purposes or as being the place of supply for VAT purposes where you have established your business. Without limiting the generality of this section, if any amount payable by you to iamnpgt.ai is subject to any withholding or similar taxes, you shall pay for all withholding taxes without any reduction in the Fees and Taxes charged above.
8. Prorated Refunds
In some cases, we may offer prorated refunds for unused portions of the subscription period. This will be determined on a case-by-case basis and is at the sole discretion of iamnpgt.ai
9. Refund Denial
We reserve the right to deny any refund request that does not meet our refund policy criteria. If a refund request is denied, customers will be notified via email with an explanation of the decision.
10. Policy Updates
iamnpgt.ai reserves the right to update this refund policy at any time. Any changes to the policy will be posted on our website and will take effect immediately. Customers are encouraged to review the refund policy periodically to stay informed of any updates.
11. Contact Information
For any questions or concerns regarding refunds, please contact our customer support team at [email/contact information]. Our team is available to assist you and provide further clarification on our refund policy.
Address:
1300 East Lafayette suite M7, Detroit MI 48207